Setup
- Place your phone or tablet so it can see the TV or monitor.
- Select the subtitle area as tightly and clearly as possible.
- Reduce glare if there is reflection on the screen.
- For best results, keep the phone stable.
Support Center
Get the best experience with Game Caption.
Quick help for subtitle detection, camera permission, translation quality and Premium subscriptions.
Setup
How should I place my phone?→ Camera permission
What should I do if the camera does not open?→ Translation quality
Subtitles are not detected or translation is delayed.→ Premium
Restore purchases and manage subscriptions.→
How should I place my phone?→ Camera permission
What should I do if the camera does not open?→ Translation quality
Subtitles are not detected or translation is delayed.→ Premium
Restore purchases and manage subscriptions.→
Camera permission
If the camera does not open, check camera permission for Game Caption in iOS Settings.
- Go to Settings > Game Caption and enable Camera.
- Close and reopen the app.
- If permission still does not work, restart your device.
Translation quality
OCR and translation quality may vary depending on subtitle size, contrast, camera angle, internet connection and on-screen motion.
- Select only the area where the subtitle appears.
- Try to keep the phone parallel to the screen.
- Check your internet connection.
- Premium translation mode may provide more natural results.
Premium and subscriptions
Premium purchases, cancellations and restore actions are managed through the App Store.
- Use “Restore Purchases” inside the app to restore an existing purchase.
- To cancel a subscription, go to iPhone Settings > Apple ID > Subscriptions.
- This website does not process payments.
When contacting support
Including the following information helps us understand the issue faster:
- Device model and iOS/iPadOS version
- Game platform: PS5, Xbox, PC or Nintendo Switch
- When the issue started
- A screenshot or short description, if possible